Experience Matters

The Challenge of Frontline Engagement: Karin Hurt and David Dye

Episode Summary

Buy-in, must come from all levels, not just the executive team. But how to motivate and include frontline employees as part of your Customer Experience strategy? No one knows more on this topic than Karin Hurt and David Dye! Learn how to build a "courageous culture" fueled by employee driven innovation.

Episode Notes

Karin Hurt and David Dye's new book, Courageous Cultures comes out on July 28th! https://www.amazon.com/Courageous-Cultures-Karin-Hurt/dp/1400219531